State Farm® Insurance Agent Matthew J. Bub

"⭐⭐⭐⭐⭐ I had an excellent experience working with Matthew Bubb for my car insurance. He was knowledgeable, patient, and truly took the time to understand what I needed. Matthew explained all my options clearly and helped me choose the coverage that fit both my budget and lifestyle. What really stood out was his responsiveness—any questions I had were answered quickly and thoroughly. It’s rare to find someone so dedicated to providing great service, and I genuinely felt like he had my best interests in mind. If you’re looking for someone who is trustworthy, professional, and genuinely cares about helping you find the right insurance, I highly recommend Matthew Bubb. He made the entire process smooth and stress-free!"

"They do not handle or help if you have a claim."

"This agency does not handle claims. I am elderly and disabled. Several years ago I bought a policy and was told if anything happened they would walk me through the insurance claims process. My landlord recommends everybody that move into the apartments here to get apartment insurance specifically for Matt Bubb because they do business together. So when I lost all of the food in my refrigerator and then was denied having a refrigerator from my landlord for 3 1/2 months, They asked me for the receipt receipts for all of my saved up store food. I don’t think that people save their grocery receipts and shoe boxes anymore and when you’re elderly and disabled and not able to get around on your own, this would be impossible. I asked if they could send an adjuster to my apartment because I have water on my floor as it gets colder. I’m afraid the water will turn to ice meanwhile with my severe scoliosis. I get up every day at 5 AM to dry my floor and watch my furniture falling apart my computer getting rusty it’s bad.. I asked for an adjuster to be sent to my house and instead they canceled my policy, sent the police to my house saying that I used threatening an inappropriate behavior. All I did was respond to two of the 58 nonstop spam emails. The agency sent me when they decided that I didn’t deserve food.. I didn’t send them an initial email. I responded to two of their 58 emails. The police did not want to investigate my side. They closed the investigation put a police report on file for me.. I have only been to that agency three times once was to buy a policy and get some promises the second and third time I changed banks so I went to change my payment information. And the threat Was that I’m going to tell my neighbors and my friends if they are elderly or disabled if they don’t have a computer if they don’t know how to upload things then their policy is as good as nothing. It has zero value. They would not send an adjuster and then sent me a letter certified mail stating that I had threatening an inappropriate behavior In reality, I told the man how I felt told him that I would tell my friends and neighbors. There was nothing threatening or inappropriate about that that’s considered a review. Since I was paralyzed, I have been Fundraising on the phone and now after years of struggle, I’ve learned to walk again. Treating disabled and elderly people in this manner is a disgrace. I learned that they don’t do claims after. The police threatened to arrest me for inappropriate and threatening behavior. I’ve only been walking for six years, four years without leg, braces, and hand crutches. I have spent time in the ICU for mold poisoning. The police were not dispatched to my house. The police report appeared a few days later.. Their side is this matter was investigated, but they wouldn’t look at the evidence that I have. I am the one that was gas lighted . I think she sent the Police to cover his butt I guess they rely on taking money from the little people that don’t have anything because they know that people like me can’t afford a civil attorney to go after them with. The minute I tried to file that claim a lot of these spam emails were saying that I requested another insurance agent at another agency, which I did not, but they kept trying to shove that down my throat. The last letter I got was that my payment didn’t go through. They did not try to put my payment through. The money is in the bank. My last visit was to give them my updated bank information after switching banks.. They are not a good neighbor. It is 100% legal for me to say how I feel while we still have some free speech intact. Photos attached are rotten food and a wet floor After it rains my cement floor puddles. It is so bad here that my foot surgeon told me my foot did not heal, and she will not do another surgery until my floor gets fixed However, State Farm will not send an adjuster and canceled my policy. No adjuster"

"I was stressing about my car insurance and whom I’m with now. Got a call from State Farm and Scott was phenomenal with helping me with everything I needed. He went above and beyond for me and my family. Would highly recommend State Farm and his customer service! Thank you so much !! A god sent !"

"Great communication and resolution of resolving another firms lack of communication changing our home insurance policy. Definitely recommend them."

"Britt was amazing! She helped me bundle my insurance and save money"

"Catalina is an awesome receptionist ! She was very informative and really a pleasure to work with. Went the extra mile for me . :)"

"All of my interactions with the staff at State Farm have been courteous, efficient and expeditious. Hats off to Jordan Potter and Caitlin Jones! 👏"

"I needed help getting into my State Farm App and Catalina assisted me. Catalina was so helpful, friendly and went above and beyond to assist me. She deserves 10 stars!!!"

"Catalina was a great help really helpful"

"Catalina was very helpful in helping me set up my drive safe a save.. If it was not for her I wouldn’t be able to do it myself.. I appreciate everything she helped me with today.."

"Worst Insurance Company I've had in over 30 years. Nothing but problems First time I pay for 2 policies In full and then find out my insurance has been canceled for no reason. Then I have to get 2 new policies Then they tell me. The Vin number isn't right and one of the trucks after I send them The registrations Then I take pictures of the vin same vin number So I have no insurance on one of my trucks. I find out Then I called the officer. Have to call him over and over. 3 weeks Then they told me I have to pay almost six hundred dollars more four mine insurance same policies I paid for and full."

"Beyond amazing young lady very high standards in helping people very respectful. name is Catalina .GIVE YOU TRIP SOMEWHERE FUN. Asset to compay, value her. give her a raise"

"Catalina was way beyond normal customer service...she was extraordinary! She was very precise in all the documents I needed and got them in quick time.. Very sincere and responsive in all my requests A real asset to your company and one who aids you in getting and keeping business. Thank you Catalina. I have to say the same for Caitlyn. She also was superior in the challenges in updating all my policies. She was patient and paid specific attention to my personal wishes. Two extremely delightful people who give the warm and fuzzies to all they touch. Thank you to both of you. Sincerely, Paul Yarema.... multiple policy holder!"

"Spoke with Catalina on the phone today. So was extremely helpful and patient on the phone assisting with password, app login and documenting my odometer reading. She was the most helpful and patient CS Rep I have encountered. Thank you, Catalina!"

"We have been with State Farm...Matthew Bub, for years. This is an exceptional Agency, and our needs are always met. I want to mention Catalina. She is extremely helpful, professional, and works hard to unravel any situation that might need to be addressed."

"Always friendly to customers and always helpful"

"Catalina!!! You are the Best. Thank you for the patience and your time in helping resolve my issue. Your response were prompt and detailed. You are the Best Thank you so so very much"

"Absolutely a pleasure working with this agency! They are efficient, responsive, and professional to the highest degree. The agent I was in contact with today, Caitlyn, made adding my newly-licensed daughter to our policy super quick and painless, also ensuring that we received whatever discounts were available. Very relieved that the process was so simple!"

"I’ve been a loyal State Farm customer since I started driving, and I’ve been with this particular agency for the past 10 years since moving to Connecticut. Unfortunately, over the last year, my experience has significantly deteriorated. When I moved to New York, I needed to open a new policy for my car. That policy began on February 20, and I’ve been trying to cancel the old one ever since. I’ve called, emailed, and texted multiple times—but the cancellation still hasn’t been processed. Each time I follow up, I’m given vague explanations and excuses, often blaming former staff members who are no longer with the agency. The turnover rate here seems to be alarmingly high, and the service has become increasingly unreliable. Most recently, I contacted the agency to add my son to my remaining policy. Again, no follow-up, no confirmation—nothing. This level of neglect and lack of professionalism is unacceptable. I’m beyond frustrated and cannot wait to be completely done with this agency. I would not recommend them to anyone. I bet my rate will increase after this review."

"Amazing insurance company! The customer service is great and always very welcoming. 10/10 would recommend"

"Catalina helped me out so much that I very much appreciated it. We worked on trying to log into the app for at least an hour, she was an amazing help with trying to get customer service on the line. Amazing insurance company, I’ve had State Farm since around 2012. I love the State Farm commercials"

"These people are absolutely amazing! They've helped me more in the past few months than other insurance agents or companies have in years! They're very understanding and really dedicated to being good agents if not the best agents! Especially Elizabeth! She has been super amazing and deserves a raise for all that she does! We'll definitely be recommending these people to others!"

"Ive had state farm for a few years. I've always had good customer service i may not understand some of their policies that are out of there control. But the past couple weeks I've been talking to a women named Catalina and she realy went above and beyond to get any information to help me the best she could she was absolutely wonderful. She gave me hope in customer service again that people are actually nice and care about people. Very thankful for that. I give her 10 starts."

"Great great people … never had an issue"