State Farm® Insurance Agent Matthew J. Bub

"Julie, I want to clarify a few important points for anyone reading. As a State Farm agency, my office’s role is to help customers with their policies, explain coverage, and guide them through the claims process. However, claims decisions, approvals, and adjuster assignments are handled directly by State Farm’s claims department, not by me or my office. We are not allowed to override their requirements or their decisions. In this situation, the claims department requested documentation, such as receipts for the items claimed. Without those, how would they be able to issue a proper refund to you? Unfortunately, we cannot just blindly trust everyone. Without that documentation, they were unable to move forward. I understand how frustrating that could be, but those guidelines are set by State Farm, not my agency. My agency isn’t licensed in claims therefore we are just the “messenger”. Regarding the claim that we “tried to shut down your policy” or refused service because of age or disability, we would never cancel a policy or deny any customer assistance for any personal reason. Any policy changes or notices would only come from State Farm based on underwriting rules or missing required information, which was the case here. I also want to address the very serious accusation about involving law enforcement. At no point did I threaten you, nor did I request any officer to “do my bidding.” During a period of increasingly hostile and inappropriate messages directed toward my staff, I was advised to set clear boundaries to protect my employees. At no time did my office misuse law enforcement or ask for any special favor. My team and I genuinely care about every customer, including you. We always try to help within the rules we are given, and we remain available to assist with next steps if you are able to provide the documents State Farm requires. We value our community, and we take our responsibility to customers very seriously. We apologize you were unable to provide the proper documentation that was required of you. -Matthew"

"Thank you for the great review! We’re so glad Connie was able to help with your auto and home renewal policies and provide friendly, knowledgeable service. We truly appreciate your support, Pamela. - Matthew "

"Gabriel, I'm so glad our team has been able to give you such a great experience with our State Farm Agency! We appreciate you. - Matthew"

"Dean, I'm so glad our team has been able to give you such a great experience with our State Farm Agency! We appreciate you. - Matthew"

"Grey, thank you for the five-star review! My team and I will always be here for you to serve you and provide you with top-notch service! - Matthew"

"Thank you for the five star review, Donna! My team and I will always be here for you to serve you and provide you with top notch service! - Matthew"

"Jenniffer, thank you for the kind review! - Matthew "

"Gary, this is great to hear. Thank you for the five stars! - Matthew"

"Amy, thank you so much for the kind review! We appreciate you and your business. - Matthew"

"Cam, this made my day! Thank you for sharing. I am always here to help and offer any assistance you may need. We appreciate you! - Matthew"

"This could not be further from the truth?….I don’t see that you are a customer in my agency? "

"Destiny, thank you so much for taking the time to leave us a five-star review! We greatly appreciate your kind words and are thrilled to hear about your positive experience with our customer service. - Matthew"

"Kyle, your experience with our team is exactly what we strive for. Thank you so much for leaving a positive review! We look forward to working with you for years to come! - Matthew "

"Aya, thank you very much for the positive review. We appreciate you! - Matthew"

"Catalina has been known to go the extra mile for our customers. Thanks for your great review, Mike it means a lot to us! -Matt & team"

"Sharon, my team and I are always thrilled to assist you with your insurance needs! Thank you for trusting us! - Matthew"

"Barbara, Thank you so much for sharing your experience! We’re thrilled to hear that Catalina was able to help you with the State Farm app and went above and beyond. We’ll be sure to pass along your kind words—she truly deserves those 10 stars! If you ever need anything else, we’re here to help. - Matthew"

"Melissa, Thank you for the kind words! We're so glad to hear that Catalina was a great help. She’s always happy to assist, and we’ll be sure to pass along your appreciation! - Mathew"

"Michael, Thank you for your kind words! We're so glad Catalina was able to help you get set up with Drive Safe & Save. She's always happy to go the extra mile to support our customers, and we’re thrilled to hear she made the process easy for you. We truly appreciate you taking the time to share your experience! - Matthew"

"Don, We’re truly sorry to hear about your experience and understand how frustrating and inconvenient this situation must have been. It’s never our intention for any customer to feel confused or unsupported, especially when it comes to something as important as your insurance coverage. We’d appreciate the opportunity to look into what happened and help make things right. Please feel free to contact our office directly so we can review the details of your account and provide clarity. - Matthew"

"Thank you for the five star review, Paul! My team and I will always be here for you to serve you and provide you with top notch service! - Matthew"

"This made my day, Stephanie! Thank you for sharing. We’re always here to help and offer any assistance you may need. - Matthew"

"Thanks for the kind words, Caryn. I am glad we were able to make assisting you with your insurance needs such a positive experience! - Matthew"

"Cody, our team will continue to give you the best customer support as your positive feedback means so much to each of us. - Matthew"

"Bill, the opportunity you give myself and our team each day to serve you is very much appreciated! Thank you. - Matthew"